Total Quality Management in Information Services formatIsbn:Hardcover - 9783598243684 In Defense of the Fallacy

In Defense of the Fallacy / Ulrich

ELI -- The New Woman: Changing Views of Women in the 1920s / FREEDMAN

Dirk -- Chapter 9: New Technologies and Post-Taylorist Regulation Models: Production Planning Systems in French

Pierre -- The Semiotics of Clothing: Linking Structural Analysis with Social Process / Kaiser

Kathleen R

Total Quality Management in Information Services formatIsbn:Hardcover - 9783598243684 In Defense of the FallacyFrontmatter The author Introduction to the series Contents Foreword Introduction: 'Total quality management means quality service' Part 1 Quality and Information Services Part 2 TQM the Critical Components for Information Services Part 3 Bringing quality management to information services Selected bibliography Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria Index